The central government has taken a big step to provide a secure digital payment eco-system. The Union Home Ministry has started operation of National Helpline 155260 and Reporting Platform to prevent financial loss due to cyber fraud. The National Helpline and Reporting Platform provides a platform for cyber fraud victims to report such cases, to prevent them from being robbed of their hard earned money.
The helpline was soft launched on April 1, 2021. The helpline 155260 and its reporting platform has been developed by the Indian Cyber Crime Coordination Center (I4C) under the Ministry of Home Affairs with the active support and cooperation of Reserve Bank of India (RBI), all major banks, payment banks, wallets and online merchants. is being operated by.
Helpline is working in 7 states and union territories
Citizen Financial Fraud Reporting and Management System has been developed by I4C to integrate law enforcement agencies and banks and financial intermediaries. It is currently being used by 7 States and Union Territories (Chhattisgarh, Delhi, Madhya Pradesh, Rajasthan, Telangana, Uttarakhand and Uttar Pradesh) with helpline number 155260, covering more than 35 per cent of the country’s population. Huh.
Stopped cheating of so many crores
It is also being started in other states to stop the flow of money duped by the fraudsters, so that it can be covered across the country. In a short span of only two months after its launch, the helpline number 155260 has been successful in preventing fraudulent amounts of more than Rs 1.85 crore from falling into the hands of fraudsters. Delhi and Rajasthan have saved Rs.58 lakh and Rs.53 lakh respectively.
This special facility empowers both banks and police by using new age technologies to share information related to online frauds and take accurate action almost in real time. Loss of fraudulent amount can be avoided in online fraud cases. This can be possible by keeping a close watch on the entire flow of fraudulent funds and stopping its further flow before the fraudsters flush it out of the entire digital ecosystem.
This is how the helpline and its associated platforms work
>> Victims of cyber fraud call the helpline number 155260, which is operated by the police of the respective state.
>> The police operator answering the call writes down the details of the fraudulent transaction and basic personal information of the caller victim, and records this information as a ticket on the Citizens Financial Cyber Fraud Reporting and Management System.
>> These tickets are then rapidly delivered to the respective banks, wallets, merchants, etc., depending on whether they are the victim’s bank or the bank/wallet in which the fraudulent money has gone.
>> Then an SMS is sent to the victim containing the acknowledgment number of his complaint along with instructions to use this acknowledgment number to complete the fraud details within 24 hours from the National Cyber Crime Reporting Portal (https://cybercrime .gov.in/).
>> Now the concerned bank, which can view this ticket on the dashboard of its reporting portal, checks this details in its internal system.
6. If the fraud money is still present, then the bank stops it, that is, the fraudster cannot withdraw that money. If that fraud money has gone to another bank, then that ticket is passed on to the next bank where the money has gone. This process is repeated until the money is saved from falling into the hands of the fraudsters.
These banks are included
At present, this helpline and its reporting platform include all major public and private sector banks. These include – State Bank of India (SBI), Punjab National Bank (PNB), Bank of Baroda (BOB), Bank of India, Union Bank, IndusInd, HDFC Bank, ICICI Bank, Axis, Yes and Kotak Mahindra Bank. All major wallets and merchants are also connected to it, such as – Paytm, PhonePe, MobiKwik, Flipkart and Amazon.
The success of this helpline and reporting platform can be gauged from the fact that on several occasions, the thugs have been prevented from reaching the thugs even after putting it in five different banks to eradicate the traces.
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