To use the service, policyholders must first register on the LIC India website and then send the message “Hi” to +91-8976862090 from their registered mobile number on WhatsApp to access the chatbot and opt for services.
LIC says the service is designed to be fast, secure and convenient, allowing policyholders access to information at the click of a button.
LIC WhatsApp Chatbot has been developed by ValueFirst and its CEO and Founder Vishwadeep Bajaj said that “The company is excited to make LIC a feature on WhatsApp. The conversational AI tool will help LIC better connect with its customers and improve their Will help strengthen the brand.”
Ravi Garg, Director of Business Messaging, WhatsApp India, said that the company is happy to partner with LIC to provide essential financial solutions through the WhatsApp Business platform. Garg claimed that the service would make the legacy experience easier and more secure for policyholders.