Uber has announced that it has officially introduced and expanded the WhatsApp to Ride (WA2R) product feature for users in Delhi NCR. Users in one of Uber’s top cities around the world can now use WhatsApp for user registration, ride booking and trip receipts. For this they do not need to download the Uber app. Users can choose between English and Hindi languages to book a cab on WhatsApp.
According to WhatsApp, the Lucknow pilot revealed that “Wa2R users are younger than the average Uber app users, of whom about 50 percent are under the age of 25. It turns out that 33 percent of inbound new users came from users during the pilot.” New users are likely to come through this partnership.
How to book an Uber cab through WhatsApp
A new or existing user who has registered with Uber with just a phone number can book a ride through WhatsApp. They can send ‘Hi’ on WhatsApp to +91 7292000002 or click on WhatsApp or scan the code below. Users will be asked to provide pickup and drop off location. Users will also get to know about the advance fare and the estimated time of arrival of the driver. After that they can confirm their ride.
Uber’s official chatbot on WhatsApp is operated by Infobipp and the feature is built on the WhatsApp business platform. Apart from this, the instant messaging platform says that riders will get the same security features and insurance cover as those who book trips directly through the Uber app. These include the driver’s name, the car’s license plate, the ability to track the driver’s location on the way to the pickup point, and a feature to talk to the driver anonymously using a masked number.